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A Primer on Handling Customer Service on Social Media

A Primer on Handling Customer Service on Social Media

As more and more people are using various social media networks such as Facebook and Twitter on a daily basis, and often multiple times a day, they expect businesses to provide customer service on those platforms. In this post, we're going to look at how you can deliver awesome social media customer service for your customers

Small Business•Kristi Hines

Latest Blog Posts

Better Recurring and Auto-billing Workflows

Better Recurring and Auto-billing Workflows

Product Updates•Lankitha Wimalarathna

5/5: Vanessa Burgess — “Our mission is to help people find balance in an otherwise hectic world.”

5/5: Vanessa Burgess — “Our mission is to help people find balance in an otherwise hectic world.”

Small Business•Mahangu Weerasinghe

5/5: Laura Sly — “I think it’s important to do what makes you happy – not just what pays the bills.”

5/5: Laura Sly — “I think it’s important to do what makes you happy – not just what pays the bills.”

Small Business•Mahangu Weerasinghe

How to Save Time with Email Templates

How to Save Time with Email Templates

Small Business•Kristi Hines

Hello, Hallo, Salut Hiveage!

Hello, Hallo, Salut Hiveage!

Product Updates•Lankitha Wimalarathna

5/5: Brad Hodgson — “So, I just try to do what I love, do it well, respect my clients and what they are looking for, and hopefully, it’ll all turn out well.”

5/5: Brad Hodgson — “So, I just try to do what I love, do it well, respect my clients and what they are looking for, and hopefully, it’ll all turn out well.”

Small Business•Mahangu Weerasinghe

5/5: Gal Baras — “The amorphous shareholders don’t care about the people, so some employees get hurt on the way to a good quarter’s earnings.”

5/5: Gal Baras — “The amorphous shareholders don’t care about the people, so some employees get hurt on the way to a good quarter’s earnings.”

Small Business•Mahangu Weerasinghe

5/5: Marius Masalar — “There will always be someone willing to do it cheaper. Always. So instead of focusing on doing things cheaper than them, focus on doing things better.”

5/5: Marius Masalar — “There will always be someone willing to do it cheaper. Always. So instead of focusing on doing things cheaper than them, focus on doing things better.”

Small Business•Mahangu Weerasinghe

Now get paid via WePay and Google Wallet!

Now get paid via WePay and Google Wallet!

Product Updates•Lankitha Wimalarathna

4 Services That Fund Your Small Business When You Need It

4 Services That Fund Your Small Business When You Need It

Small Business•Kristi Hines

5/5: Flashmount — “A lot of people think you need an office to have a successful business. We don’t quite agree . . .”

5/5: Flashmount — “A lot of people think you need an office to have a successful business. We don’t quite agree . . .”

Small Business•Mahangu Weerasinghe

3 Things We’ve Learned About Customer Support

3 Things We’ve Learned About Customer Support

Customers•Mahangu Weerasinghe

Keeping Hiveage Clean

Keeping Hiveage Clean

Product Updates•Prabhath Sirisena

5/5: Shaun Preece — “I feel blessed to wake up every morning and actually look forward to starting my work.”

5/5: Shaun Preece — “I feel blessed to wake up every morning and actually look forward to starting my work.”

Small Business•Mahangu Weerasinghe

Introducing Automatic Reminders

Introducing Automatic Reminders

Product Updates•Lankitha Wimalarathna

Money Savings Tips for Small Business Owners

Money Savings Tips for Small Business Owners

Entrepreneurship•Kristi Hines

5/5: Micah Rich — “A Good Company is super small because […] we can be human with the people we choose to work with, we can stay closer to to the problems we solve.”

5/5: Micah Rich — “A Good Company is super small because […] we can be human with the people we choose to work with, we can stay closer to to the problems we solve.”

Customers•Mahangu Weerasinghe

No More New Signups for CurdBee

No More New Signups for CurdBee

Product Updates•Lankitha Wimalarathna

Attention, CurdBee users!

Attention, CurdBee users!

Product Updates•Prabhath Sirisena

5/5: Jeanette Fernandez of Heavy Heavy — “Keep SA Real came about because we wanted to do something for our community.”

5/5: Jeanette Fernandez of Heavy Heavy — “Keep SA Real came about because we wanted to do something for our community.”

Small Business•Mahangu Weerasinghe

Introducing Statement Preferences

Introducing Statement Preferences

Product Updates•Lankitha Wimalarathna

How to Create Loyal Customers for Any Business

How to Create Loyal Customers for Any Business

Small Business•Kristi Hines

No more beta!

No more beta!

Product Updates•Lankitha Wimalarathna

5 Essentials for Work at Home Moms

5 Essentials for Work at Home Moms

Entrepreneurship•Kristi Hines

5/5: Benjamin Gibert — “Our company was born out of a desire to turn the world into a brighter, more exciting place.”

5/5: Benjamin Gibert — “Our company was born out of a desire to turn the world into a brighter, more exciting place.”

Customers•Mahangu Weerasinghe

Hiveage PSA: Heartbleed and Yahoo Mail Problems

Hiveage PSA: Heartbleed and Yahoo Mail Problems

Product Updates•Laknath Semage

Introducing Hiveage Offline Payments!

Introducing Hiveage Offline Payments!

Product Updates•Lankitha Wimalarathna

You can Track that! Introducing Hiveage time, expense and mileage tracking

You can Track that! Introducing Hiveage time, expense and mileage tracking

Product Updates•Lankitha Wimalarathna

5/5: Charlene Winfred — “Do what you love whether or not you succeed in making money out of it.”

5/5: Charlene Winfred — “Do what you love whether or not you succeed in making money out of it.”

Customers•Mahangu Weerasinghe

5/5: Jesse Couch — “I balance work and family life (and pet-parenting) by keeping very specific hours and using tools like Hiveage to help me manage the business side of things…”

5/5: Jesse Couch — “I balance work and family life (and pet-parenting) by keeping very specific hours and using tools like Hiveage to help me manage the business side of things…”

Customers•Mahangu Weerasinghe

5/5: Kurt Elster of Ethercycle — “I want to see tech workers held in the same respect as business owners. We’ve glorified ideas instead of the hard work that realizes them.”

5/5: Kurt Elster of Ethercycle — “I want to see tech workers held in the same respect as business owners. We’ve glorified ideas instead of the hard work that realizes them.”

Customers•Mahangu Weerasinghe

The Ethical Entrepreneur: Treading the Middle Way Towards Financial Success

The Ethical Entrepreneur: Treading the Middle Way Towards Financial Success

Entrepreneurship•Prabhath Sirisena

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