Filed under Customers

3 Things We’ve Learned About Customer Support

3 Things We’ve Learned About Customer Support

We’ve been running web apps for a decade now, and here are the top three things we’ve learnt about customer support during that time.

Customers•Mahangu Weerasinghe

Latest Blog Posts

5/5: Micah Rich — “A Good Company is super small because […] we can be human with the people we choose to work with, we can stay closer to to the problems we solve.”

5/5: Micah Rich — “A Good Company is super small because […] we can be human with the people we choose to work with, we can stay closer to to the problems we solve.”

Customers•••Mahangu Weerasinghe

5/5: Benjamin Gibert — “Our company was born out of a desire to turn the world into a brighter, more exciting place.”

5/5: Benjamin Gibert — “Our company was born out of a desire to turn the world into a brighter, more exciting place.”

Customers•••Mahangu Weerasinghe

5/5: Charlene Winfred — “Do what you love whether or not you succeed in making money out of it.”

5/5: Charlene Winfred — “Do what you love whether or not you succeed in making money out of it.”

Customers•••Mahangu Weerasinghe

5/5: Jesse Couch — “I balance work and family life (and pet-parenting) by keeping very specific hours and using tools like Hiveage to help me manage the business side of things…”

5/5: Jesse Couch — “I balance work and family life (and pet-parenting) by keeping very specific hours and using tools like Hiveage to help me manage the business side of things…”

Customers•••Mahangu Weerasinghe

5/5: Kurt Elster of Ethercycle — “I want to see tech workers held in the same respect as business owners. We’ve glorified ideas instead of the hard work that realizes them.”

5/5: Kurt Elster of Ethercycle — “I want to see tech workers held in the same respect as business owners. We’ve glorified ideas instead of the hard work that realizes them.”

Customers•••Mahangu Weerasinghe