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Authorizing Hiveage as an Email Sender

Hiveage will send invoice notifications and other emails to your clients using the general email address delivery@hiveage.com.

If you have the Hiveage Plus module enabled, it is possible to send them using the email address in your business profile. You can select this option from Settings > System Preferences (see the section titled Mail Delivery).

Note: It is not possible to use email addresses from public domains like gmail.com and yahoo.com to send emails in Hiveage. The default address delivery@hiveage.com will be used instead. This is in accordance with the DMARC policies introduced by these service providers.

Set Up Outgoing Emails

To send email through your own account you need to verify the ownership of the address by completing the following 3 steps:

  1. Add DKIM record
  2. Add SPF record
  3. Verify email address

Hiveage will not send any email from domains without valid SPF and DKIM records. When the domain and email address are unverified, all emails will be delivered only via delivery@hiveage.com.

Note: Hiveage uses Mandrill by Mailchimp as the transactional email service provider, to handle all outgoing emails that use the address in your business profile rather than delivery@hiveage.com.

1. DKIM Record

Through your hosting provider, domain registrar, or DNS provider, add a new TXT record with the name mandrill._domainkey.example.com (replace example.com with the domain you’re setting up).

The value for the record should be one of the options listed below. There are two options because the record contains semicolons, and some DNS providers escape semicolons for you, while others require you to do it when setting up the record.

With semicolons escaped:

v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\; 

With semicolons unescaped:

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB; 

Once the DKIM record is set up correctly, click the Verify link in Hiveage’s Set Up Outgoing Emails screen to validate it.

2. SPF Record

Through your hosting provider, domain registrar, or DNS provider, add an SPF record for your domain, as follows:

v=spf1 include:spf.mandrillapp.com ?all

If you already have a TXT record with SPF information, you’ll need to add Mandrill’s servers to that record by adding include:spf.mandrillapp.com in the record (before the last operator, which is usually ?all, ~all, or -all).

Once the SPF record is set up correctly, click the Verify link in Hiveage’s Set Up Outgoing Emails screen to validate it.

3. Verify Email Address

When you click Verify, our email provider Mandrill will send an email with a verification link to your email address, requesting you to allow hiveage@vesess.com to send email from your domain. Please forward this email to verify@hiveage.com. The verification process may take a couple hours to be completed.

This is required because — according to the process defined by Mandrill — email verification needs to be done after logging into the Mandrill account that is being used to send the transactional emails. This means that, even though the verification email is sent to your email address, it has to be verified by someone from Hiveage on your behalf.

More Information

Please refer to the Mandrill knowledge base article to learn more about SPF and DKIM and why they’re required.

Updated on June 25, 2018

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